Refund & Return Policy

Last updated: June 4, 2026 · 30-day return window

We want you to love your GlamEye lashes. If something isn't right, here's how returns and refunds work.

1. Return Window

You have 30 days from the delivery date to request a return. Requests after 30 days will not be accepted except in cases of defective product.

2. Eligible for Refund

• Unopened, unused cluster kits in original packaging with seal intact
• Defective items (broken applicator, dried-out adhesive, missing components) — even if opened
• Wrong item shipped — we will send the correct item at our cost and refund or replace the wrong one
• Damaged in transit — photograph the damaged package and contents within 48 hours of delivery

3. Not Eligible for Refund

• Opened cluster kits where the inner seal has been broken (hygiene)
• Used / applied lash clusters
• Items returned without a return authorization (see Step 4 below)
• Items returned more than 30 days after delivery
• Sale or clearance items marked "Final Sale"
• Gift cards

4. How to Request a Return

1. Email support@glameyeshop.com with your order number and reason for return
2. For damaged or defective items, include 2-3 clear photos
3. We respond within 2 business days with either an approval + prepaid return label, or a replacement shipment
4. Ship the item back within 14 days of receiving the return label
5. Once we receive and inspect the return, we process the refund within 5 business days

5. Refund Method and Timing

• Refunds go to the original payment method (the credit card or PayPal account you used)
• Credit card refunds typically appear within 5–10 business days after we process them
• PayPal refunds typically appear within 3–5 business days
• You will receive an email confirmation when the refund is issued

6. Return Shipping

For defective items, damaged shipments, or our error: we cover return shipping with a prepaid label.

For change-of-mind returns of unopened items: you are responsible for return shipping. We recommend a trackable, insured method — we are not responsible for items lost in return transit.

7. Original Shipping Charges

Original shipping fees (if any) are non-refundable unless the return is due to our error (defective product, wrong item, etc.).

8. Exchanges

We do not process exchanges directly. If you want a different style, return the original (per the policy above) and place a new order for the style you want. This ensures the fastest service.

9. Cancellations

You can cancel an order before it ships — email support@glameyeshop.com immediately with your order number. Orders typically ship within 1–2 business days, so act fast.

10. Chargebacks

If you believe there is an issue with your order, please contact us first — we are happy to resolve it. Filing a chargeback with your bank before contacting us can delay resolution and may result in your account being suspended.

11. Contact

Questions about returns or refunds?
Email: support@glameyeshop.com
Response time: within 2 business days, Mon–Fri 9 AM – 5 PM Pacific